FAQ’S
🔧 1. Product Information
Q1: What materials are your grooming scissors made of?
A: Our grooming scissors are made of premium Japanese or German stainless steel, ensuring sharpness, durability, and resistance to corrosion.
Q2: Can I customize the scissors with my brand/logo?
A: Yes, we offer OEM & ODM services including logo engraving, packaging customization, and handle color adjustment.
Q3: Are the scissors suitable for both right-handed and left-handed users?
A: We provide both right-handed and left-handed versions. Please check the product description before purchasing.
🚚 2. Order & Shipping
Q4: What is your minimum order quantity (MOQ)?
A: Our MOQ is generally 50 pieces per model. For customized orders, MOQs may vary depending on the customization required.
Q5: Do you ship internationally?
A: Yes, we ship worldwide via express (DHL, FedEx, UPS), air, and sea freight depending on your location and order size.
Q6: How long will it take to receive my order?
A: Standard production time is 3-5 days after payment. Shipping times depend on the method chosen and destination.
💳 3. Payment & Warranty
Q7: What payment methods do you accept?
A: We accept T/T, PayPal, and Western Union. For bulk orders, L/C at sight can be discussed.
Q8: Do your products come with a warranty?
A: Yes, we offer a 6–12 month warranty for manufacturing defects. Misuse or damage caused by improper handling is not covered.
🔧 4. After-Sales & Support
Q9: What if I receive defective or damaged products?
A: Please contact us within 7 days of receiving the goods with photos or videos. We’ll replace or refund based on the issue.
Q10: Do you offer maintenance or repair services?
A: For large orders or long-term cooperation, we provide sharpening or replacement services upon request.
🌐 5. Others
Q11: Can I become a distributor of your products?
A: Yes, we welcome international distributors. Please contact us for distributor pricing and marketing support.
Q12: Where are your products manufactured?
A: All of our products are manufactured in China, in our factory located in Shanghai,Branch in Tianjin, with strict quality control.
